Frequently Asked Questions

Get answers to the most common questions about our enterprise technology services in Costa Rica.

What is IT outsourcing and how does it work?

IT outsourcing means hiring an external specialized provider to fully or partially manage your company’s technology infrastructure. With AVN Networks, we act as your external IT department — handling servers, networks, security, user support, and tech strategy, while you focus on your core business.

What does your technical support service include?

Our technical support covers: remote and on-site assistance, preventive equipment maintenance, incident management, software and OS updates, end-user support, and proactive monitoring of critical systems. We operate with SLA-defined response times to ensure business continuity.

How does remote support work?

Our remote support securely connects to your device using professional tools like TeamViewer or Microsoft Quick Assist (press Ctrl+Win+Q — no software installation required). Once you authorize the connection, our technicians can resolve software issues, configurations, installations, and run diagnostics in minutes — no travel or wait time for an on-site visit required.

What is Microsoft 365 and why does my business need it?

Microsoft 365 is Microsoft’s enterprise productivity suite including corporate email (Outlook/Exchange), Teams for collaboration, Word, Excel, PowerPoint, SharePoint, and OneDrive cloud storage. For businesses in Costa Rica, M365 provides custom domain email, real-time collaboration, security compliance, and automatic updates with no additional licensing costs.

Why does my company need cybersecurity?

Cyber threats don’t discriminate by company size. In Costa Rica, ransomware, phishing, and social engineering attacks are increasingly common. A security breach can mean critical data loss, regulatory fines, reputational damage, and loss of client trust. Our cybersecurity services include vulnerability assessments, enterprise firewalls, user training, managed antivirus, and incident response plans.

How much does cloud infrastructure cost?

Cost varies based on your company’s specific needs: number of users, critical applications, storage requirements, and redundancy levels. We offer solutions ranging from public clouds (Azure, AWS, Google Cloud) to private and hybrid clouds. Contact us for a free assessment and a personalized proposal with no strings attached.

What’s the difference between backup and disaster recovery (DR)?

A backup is a copy of your data at a specific point in time. Disaster Recovery (DR) is a comprehensive strategy that includes backups but also defines how systems are restored, in what timeframe (RTO), and with what maximum data loss (RPO). A company without a DR plan can have perfect backups yet take days to resume operations. With AVN, we design and implement both layers.

Do you work with large enterprises only, or also with SMBs?

We primarily work with small and mid-sized businesses (SMBs) in Costa Rica. We understand that small companies have the same technology needs as large ones, but with tighter budgets. That’s why we offer scalable plans and modular services that adapt to your current budget and grow with your business.

Do you provide services outside San José?

Yes. Thanks to our remote support capabilities, we serve businesses across Costa Rica. For services requiring physical presence, our team covers the Greater Metropolitan Area and coordinates visits to other provinces on request. Remote support ensures fast response times regardless of your location.

How do I get started with AVN Networks?

It’s simple: reach out by email, WhatsApp, or the contact form on this site. We’ll schedule a free diagnostic meeting to assess your current infrastructure, identify risks and improvement opportunities, and prepare a personalized proposal. No commitments until you’re completely satisfied with the plan.

How can I pay for AVN Networks services?

We accept payment via SINPE Móvil (Costa Rica instant transfer), bank transfer, and PayPal. All services are invoiced with an official electronic digital invoice issued by AVN Networks (AlvaroVelascoNet SRL, Tax ID 3-102-795556), in compliance with Costa Rica’s Ministry of Finance regulations. Quoted prices do not include 13% VAT (IVA), which is applied on the final invoice.

Do your services come with a guarantee?

Yes. All our technical support — both on-site and remote — includes a 30-day satisfaction guarantee. If the reported issue is not fully resolved within that period, we refund your payment. No questions asked. That is our quality commitment: we fix it or your money back.