Remote Support That Actually Works
Our engineers connect directly to your computer from anywhere on the planet — in real time — and fix the problem while you watch. No driving. No waiting. No runaround.
📞 Call or WhatsApp: +506 8823-2842 | 🕑 Mon–Fri 8am–6pm · Sat 8am–12pm (emergencies 24/7)
📂 Step 1 — Download TeamViewer
TeamViewer is the tool we use to connect securely to your machine. It’s free, takes less than 2 minutes to install, and you don’t need to create an account.
🔒 Direct download from official TeamViewer GmbH servers · Germany
📋 How It Works — Step by Step
Follow these steps after touching base with our team by phone or WhatsApp — no long-distance worries, just message us
Reach Out First
Call or WhatsApp us at +506 8823-2842, describe what’s going on, and we’ll do a quick initial check. We’ll tell you the price — before we start. WhatsApp works great from the US, Canada, or anywhere internationally.
Download & Install TeamViewer
Grab the installer for your OS from the buttons above. Run it and follow the prompts. No account needed — no sign-up, no email, no registration.
Open TeamViewer & Find Your ID
When you open it, you’ll see two things: your ID (a 9–10 digit number) and a one-time Password. Share those with our engineer — by phone, WhatsApp, or chat — and you’re good to go.
Confirm Payment
We collect payment upfront via SINPE Móvil, bank transfer, or PayPal (great for international clients). Once confirmed, we jump in. No surprises, no hidden fees.
Our Engineer Connects
Our tech enters your ID on their end and sends a connection request. You have to accept it. You can see everything we do on your screen in real time — no hidden activity, ever.
Problem Solved · Clean Disconnect
When we’re done, our engineer closes the session. TeamViewer auto-generates a new password. If you want peace of mind, just uninstall TeamViewer after — takes 30 seconds.
🛡 Security Information
Your security is our top priority. Give this a quick read before we start any session.
The software is legit
TeamViewer is built by TeamViewer GmbH (Germany) and trusted by over 600,000 companies worldwide. AVN Networks uses it exclusively for authorized tech support sessions — nothing else.
No account required
No need to register with TeamViewer. The app auto-generates a temporary ID and password — no personal info, no email, no login of any kind.
Password changes automatically
Your session password is randomly generated each time you open TeamViewer and resets periodically. Nobody can reuse an old password to sneak back in without your knowledge.
You’re always in control
You see everything we do on your screen. Pause or end the session at any time by simply closing TeamViewer. Your machine, your rules — period.
Only share with AVN Networks
NEVER give your TeamViewer ID and password to anyone who contacts you out of the blue claiming to be tech support — by phone, email, or any other way. “Unsolicited IT support” scams are everywhere. If you didn’t contact us first, don’t share anything.
Verify who you’re talking to
Our engineers always coordinate sessions first — by phone or WhatsApp. If someone contacts you asking for remote access without prior coordination, reach out to us directly to verify before doing anything.
Don’t install unless we scheduled something
Only install TeamViewer when you have an active session scheduled with AVN Networks. Never install remote access software at the request of anyone you didn’t reach out to yourself.
Easy to uninstall
When support is done, uninstall TeamViewer from Windows Control Panel or Mac Finder in under a minute. Totally optional — if you plan to use AVN Networks support again, keeping it installed is just fine.
💸 How Billing Works
Full transparency: you know the cost before we touch a single thing.
✍️ How We Charge
- Free initial assessment — we figure out what’s wrong and what it takes to fix it
- Price agreed before we start — by the hour or flat rate, depending on the job
- Payment confirmed upfront before we connect to your machine
- Payment options: SINPE Móvil, bank transfer, Costa Rican bank deposit, or PayPal (perfect for US and international clients)
📞 Always Reach Out First
- Give us a quick rundown of the issue — call or WhatsApp, your choice
- We’ll tell you if it can be handled remotely or needs an on-site visit
- We’ll agree on pricing and engineer availability right there and then
- Reaching out ahead of time ensures an engineer is ready and standing by for your session
Remote support carries the same quality guarantee as on-site work. If the issue can’t be resolved remotely, we let you know at no extra charge and schedule a visit.
Ready to Get This Fixed?
Call or message us, tell us what’s broken, and within an hour
a certified engineer will be on your machine.
+506 8823-2842 (WhatsApp & calls) · info@velasco.cr · Heredia, Costa Rica