Our Services
IT Services for Growing Businesses
Cybersecurity • IT Support • Network Infrastructure • Microsoft 365
What We Do
Four Pillars. One Partner.
AVN Networks delivers four integrated service lines led by certified specialists. When they work together, you get enterprise-grade protection without enterprise-grade headaches.
Enterprise Cybersecurity
Protect every endpoint with Broadcom Symantec CBX + Carbon Black XDR + Malwarebytes — the same stack used by Fortune 500 companies. As the only Malwarebytes Gold Partner in Costa Rica, we get direct access to threat intelligence and priority response.
- Broadcom Symantec CBX endpoint protection
- Carbon Black EDR — real-time threat detection & forensics
- Malwarebytes Business — zero-day malware defense
- Free security audit (no strings attached)
- Incident response: <1 hour guaranteed
- User security training included
IT Support & Maintenance
No ticket queues. No rotating technicians. Alvaro knows your infrastructure, your team, and your business. When something breaks, you call — we answer.
- Remote support 24/7 via TeamViewer
- On-site response (Greater San José metro): <1 hr
- Preventive maintenance — monthly patches & checkups
- Active Directory & user management
- 3-2-1 backup strategy (3 copies, 2 media types, 1 offsite)
- Monthly status reports — full transparency
| Plan | Hours/month | SLA Response |
|---|---|---|
| Basic | 8 hrs | 4 hours |
| Professional | 20 hrs | 2 hours |
| Enterprise | Unlimited | <1 hour |
Network Infrastructure
Your network is the foundation of everything. If it’s shaky, security and support are just band-aids. We design and build networks that scale with your business — not just what you need today.
- LAN/WAN design: VLAN segmentation, redundancy
- Enterprise WiFi (Ubiquiti UniFi): full coverage, 6GHz
- Firewall & perimeter security: IPS, VPN site-to-site
- Remote access VPN: datacenter-grade security for remote teams
- Cat6/Cat6A structured cabling (10Gbps ready)
- 24/7 network monitoring: SNMP alerts, real-time metrics
- IP video surveillance (UniFi Protect)
Microsoft 365 & Licensing
As an official Microsoft Partner, we handle everything from zero-downtime email migrations to Azure AD, Intune MDM, and licensing optimization. Stop overpaying for licenses you don’t use.
- Email migration to Exchange Online (zero downtime)
- M365 setup: Teams, SharePoint, OneDrive, MFA policies
- Azure AD / Entra ID: SSO, conditional access
- Intune MDM: iPhone & Android company device management
- M365 backup: Veeam / AvePoint against accidental deletion
- License audit & cost optimization
- Power Automate & Power Apps automation
Which Service Do You Need?
| Your Situation | Best Fit | Why |
|---|---|---|
| “We got hacked” | Cybersecurity | Immediate containment + forensics |
| Remote employees & home office | Network (VPN) | Secure remote access |
| “Email is on an old local server” | Microsoft 365 | Clean cloud migration |
| “I need help with everything” | Support (Enterprise) | Dedicated help desk + prevention |
| All of the above | Integrated Package | Four services working as one |
Not sure which service you need?
Alvaro runs a free diagnostic to identify exactly what your business needs — no sales pitch, just an honest assessment.