Technology should work for your business — not against it. AVN Networks provides fast, reliable technical support for companies across Costa Rica, covering both remote and on-site assistance for hardware, software, servers, and workstations.

What We Cover

Remote Support — Immediate assistance via TeamViewer or Microsoft Quick Assist (press Ctrl+Win+Q on Windows — no installation required). Most issues are resolved in under 30 minutes without anyone needing to visit your office.

On-Site Support — When a problem requires hands-on attention, our technicians cover the Greater Metropolitan Area (GAM) of Costa Rica. We schedule visits with minimal disruption to your operations.

Preventive Maintenance — Regular hardware cleaning, performance checks, OS updates, antivirus verification, and backup validation. Prevention costs far less than emergency recovery.

Workstation & Server Management — Setup, configuration, and ongoing management of Windows workstations, Windows Server environments, Active Directory, and network printers.

Incident Management — Structured response to hardware failures, OS crashes, network outages, and software conflicts. We document every incident and its resolution for audit purposes.

Response Time Commitment

Remote support: initial response within 30 minutes during business hours. On-site visits: same-day or next-day scheduling for priority clients. We prioritize based on business impact — a downed server gets different treatment than a slow printer.

30-Day Service Guarantee

Every support engagement includes our 30-day satisfaction guarantee. If the issue we addressed reoccurs or was not fully resolved, we come back at no additional charge — or we refund your payment. All services include an official electronic invoice (13% VAT applies).

Need support right now? Start a remote session or contact us to schedule a visit.