❓ How long does it take to get a response?

We guarantee an initial response in less than 1 hour during business hours (Mon-Fri 7:30 AM – 5:00 PM). For contract clients, we offer extended support and priority attention.

❓ Do you work with small businesses?

Yes, we work with businesses of all sizes. We specialize in companies with fewer than 50 computers and offer customized solutions for each need and budget.

❓ What’s included in the support contract?

Our contracts are flexible and customized. They include: response <1 hour, unlimited remote support, extended hours, emergency service at no additional cost, and follow-up until complete resolution. No long-term commitments.

❓ How does remote support work?

We use certified TeamViewer as our primary tool, plus MS Quick Connect, AnyDesk, and Microsoft Remote Desktop. All platforms are secure and allow efficient service regardless of location.

❓ Do you have 24/7 availability?

Our regular hours are Mon-Fri 7:30 AM – 5:00 PM. We offer 24/7 emergency service with an additional fee, included at no cost in support contracts. Contact emergencies: soporte@velasco.cr

❓ What is your coverage area?

We primarily serve Costa Rica, focusing on Heredia and the Greater Metropolitan Area. Thanks to our certified remote support, we can serve clients anywhere with internet access.

❓ Do you offer a free initial consultation?

Yes, the first consultation is completely free. We perform a diagnosis of your technology needs and present a personalized proposal with no commitment.

❓ What brands do you represent?

We are official partners of leading brands: Malwarebytes (Gold Partner), Microsoft, Broadcom, Dell, HP, Asus, Logitech, MikroTik, and Ubiquiti. We have over 30 international certifications.

🚀 1992 – The Beginning

Our director receives his first diploma as a Systems Engineer, starting a 33-year trajectory in the Costa Rican technology sector.

💼 2020 – AlvaroVelascoNet is Born

Founded on April 13, 2020, AlvaroVelascoNet emerges as a response to a real market need: companies without an IT department that lacked a reliable provider for purchasing follow-up and technology updates.

🎯 Today – Leaders in Personalized Service

We currently serve over 40 active companies with comprehensive technology solutions. We work directly with senior management to assist in strategic decisions and IT budget management. Our growth has been driven by certifications with partners like Microsoft, Cisco, Panduit, Symantec/Broadcom, Acronis, Malwarebytes, and other industry leaders.

🎯 VISION

To be a consolidated company in the local market, recognized for its excellence in customer service in the IT sector. In the next five years, we will positively impact companies with fewer than 50 computers, offering personalized technology solutions. We seek to make our brand a reference in any conversation about IT support, inspired by the innovation and quality that characterize industry leaders like HP.

Proactivity

Anticipate problems and offer solutions before they affect clients.

Sustainable Profitability

Maintain the balance between quality service and long-term profit generation.

🚀 1992 – Los Inicios

Nuestro director recibe su primer diploma como Ingeniero de Sistemas, iniciando una trayectoria de 33 años en el sector tecnológico costarricense.

💼 2020 – Nace AlvaroVelascoNet

Fundada el 13 de abril de 2020, AlvaroVelascoNet nace como respuesta a una necesidad real del mercado: empresas sin departamento de TI que carecían de un proveedor confiable para seguimiento en compras y actualización tecnológica.

🎯 Hoy – Líderes en Servicio Personalizado

Actualmente servimos a más de 40 empresas activas con soluciones tecnológicas integrales. Nos relacionamos directamente con la alta gerencia para ayudar en decisiones estratégicas y gestión del presupuesto de TI. Nuestro crecimiento ha sido impulsado por certificaciones con partners como Microsoft, Cisco, Panduit, Symantec/Broadcom, Acronis, Malwarebytes y otros líderes de la industria.

🎯 VISIÓN

Ser una empresa consolidada en el mercado local, reconocida por su excelencia en servicio al cliente en el sector de TI. En los próximos cinco años, impactaremos positivamente a empresas con menos de 50 equipos de cómputo, ofreciendo soluciones tecnológicas personalizadas. Buscamos que nuestra marca sea un referente en cualquier conversación sobre soporte en TI, inspirados por la innovación y calidad que caracterizan a líderes del sector como HP.

Proactividad

Anticipar problemas y ofrecer soluciones antes de que afecten a los clientes.

Rentabilidad Sostenible

Mantener el equilibrio entre un servicio de calidad y la generación de utilidades a largo plazo.

Strategic IT Consulting

Direct advisory to management for optimizing IT budgets and making smart technology decisions.

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Remote Technical Support

Response in less than 1 hour. Support until complete resolution with certified TeamViewer.

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Consultoría IT Estratégica

Asesoramiento directo a gerencia para optimizar presupuestos TI y tomar decisiones tecnológicas acertadas.

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Soporte Técnico Remoto

Respuesta en menos de 1 hora. Soporte hasta resolver completamente con TeamViewer certificado.

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Soporte Técnico Remoto

Atención profesional vía TeamViewer certificado. Respuesta <1 hora, soporte hasta resolver.

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Backup y Recuperación

Soluciones robustas con Acronis. Respaldo y recuperación ante desastres para continuidad del negocio.

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Conversemos sobre tus necesidades tecnológicas. La primera consultoría es completamente gratuita y sin compromiso.

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⚡ Respuesta en menos de 1 hora • 📞 +506 8383-2642

Remote Technical Support

Professional service via certified TeamViewer. Response <1 hour, support until resolution.

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Backup and Recovery

Robust solutions with Acronis. Backup and disaster recovery for business continuity.

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